The Diamond Store difference
and our promise to you
The Diamond Store’s distinction and our commitment to you are built on our pride in being one of America’s foremost direct diamond importers. Our advantage lies in meticulously selecting only the finest quality diamonds that the cutters have to offer. As direct diamond importers, we can provide lower prices compared to other jewelry stores because we purchase directly from the primary source, eliminating any middleman markup. This allows us to provide a broader selection of diamonds in all shapes, including some that may be hard to find anywhere else.
We understand that choosing the right diamond is a significant decision. Our diamond specialists offer an unparalleled educational experience. Every customer at The Diamond Store receives personalized diamond education, using one of the country’s largest selections of loose diamonds. This ensures that each customer has the tools and resources necessary to select the perfect diamond according to their specifications and budget.
30 Day Money Back Guarantee
If, for any reason, you are not satisfied with your diamond purchase, you can return it within 30 days for a full refund. In the case of a special order that was manufactured and/or delivered, restocking fees and restrictions may apply, as we cannot restock jewelry items that are uniquely created or previously worn. Our primary objective is customer satisfaction, and we will work with each customer on an individual basis to find solutions for returned orders.
Complimentary Services, After the Sale
The Diamond Store provides the highest level of customer service, extending even beyond the sale. We offer exceptional complimentary services, such as free jewelry maintenance, cleaning, sizing, appraisal for insurance purposes, and a complimentary lifetime upgrade on engagement rings.
The lifetime warranty encompasses all services for cleaning and tightening, as well as the loss of side diamonds, provided the loss was not a result of damage. Nevertheless, it is crucial to have your jewelry insured in the event of loss, damage, or theft, even with the warranty in place.
110% Lifetime Natural Diamond Upgrade
The Diamond Store’s lifetime upgrade program enables customers to exchange their original engagement diamond, solitaire diamond pendant, and diamond studs for a different size, quality, or shape. It can be likened to a diamond savings account, allowing you to visit as often as you wish to trade in the original diamond, with the requirement to pay only the difference between the two diamonds. This process is straightforward, as you receive 110% of the original purchase value applied toward your new purchase. The upgrade policy becomes applicable one year after your initial purchase and is valid for natural diamonds exclusively.
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Risk-free Shopping Environment
The Diamond Store provides a risk-free shopping environment, underpinned by our 30-Day money-back guarantee for diamond purchases. If, within 30 days of your purchase, you discover a diamond with identical quality and specifications at a lower price anywhere in the United States, certified by the same laboratory, The Diamond Store will match the price, along with its terms and conditions. These warranties are in place to ensure that you acquire the correct diamond at the guaranteed lowest price in the country.
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Your concerns are of utmost importance to us. Conflict diamonds, commonly referred to as “blood diamonds,” are used to finance rebel movements in Africa and constitute less than 1% of the world’s diamond inventory. Since May 2000, the Kimberley Process has been established to ensure that these diamonds, under no circumstances, enter the United States. This process provides verification to our sources and suppliers.
The Diamond Store upholds the highest industry standards and holds its vendors and suppliers to the same level of commitment. We exclusively engage in business with vendors and suppliers who adhere to the Kimberley Process, the Voluntary System of Warranties, and United Nations resolutions related to conflict diamonds. We will never engage in purchasing or trading with any dealer who cannot provide evidence of compliance with the Kimberley Process.
The Diamond Store provides swift and complimentary shipping for all orders, regardless of the order amount. International customers are accountable for any duties, VAT, taxes, or surcharges imposed by their respective countries. We recommend verifying taxes and fees with your local authorities before placing an order. Orders for military personnel stationed overseas will be shipped to their APO/FPO addresses at no cost. Please note that these locations are served by the US Post Office, and deliveries may take up to three weeks to reach their destination.
The Diamond Store provides special financing options with approved credit through Wells Fargo Bank, N.A. These options are designed to assist you in acquiring the jewelry of your dreams. To discover the most suitable special financing plan for you and to initiate your application, please click here to learn more. Apply Here